Subject: Re: Refund approval - 9611316068
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 23 Nov 2020 22:03:50 -0700 (MST)

Hi Team, 

Kindly assist with the refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 24 November, 2020 10:31:27 
Subject: Refund approval - 9611316068 

Hi Team, 

With regards to Order ID 9611316068, the customer is confirming that the item was returned from him last week but the refund has not been processed. As per the hybris 1 RMA has been cancelled and the return against the new RMA is not yet collected. 

We have raised a child ticket 1701657, on Nov 17 for the confirmation whether the item 161798750, was delivered to us or not, but there is no response yet. 

The returned item is 161798750 - - Adidas Men's Lace-Up Running Shoes - COSMIC 2, worth AED 179.00. 

The customer has placed his 1st order with us. 

Kindly assist with the refund. 

Regards, 
Nikhil.