Subject: RE: Refund NDR order
From: "Jagmohan Urmaliya (TCS)" <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Musaed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 24 Nov 2020 04:02:52 +0000

Dear Jessie,

    As you are aware of the process that order status updates are published to OMS from Fareye only. With reference to this request, we had raised request with Fareye team to check and publish the order status (NDR), Fareye team is working on it and hopefully it should get published today.

Regards
Jagmohan

From: Jessie Caparas <[email-masked]>
Sent: Monday, November 23, 2020 1:49 AM
To: Fauzan Ahmad . Musalman <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Musaed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund NDR order
Importance: High

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]>

Any update on this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 12:20 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund NDR order
Importance: High

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]>

Still not update from Fareye on this?

REQ0163550

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 11:59 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund NDR order
Importance: High

External email sender, please take precaution.
Hi Jessie,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 29 October, 2020 11:23:23
Subject: RE: Refund NDR order

Hi Seeta,

Raised to tech REQ0163550

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 28, 2020 3:54 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund NDR order

External email sender, please take precaution.
Hi Team,

Requesting you to kindly help us to mark the order as NDR.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 28, 2020 3:49:01 PM
Subject: Refund NDR order

Hi  Team,

Problem Statement - Refund NDR order

Order No:9601017549
AWB - 34148035562388 Through AWB we can see the returned order has been delivered to your end on Sep 23 12:49 PM
child ticket 1568013
Assistance Required - Need Refund Initiation

Please check on this and initiate the refund ASAP.

Warm Regards,
Tawfik

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