Subject: Re: Refund Not initiated yet Case id - 1601759 Order Number: 9603605646
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 23 Nov 2020 21:00:33 -0700 (MST)

Hi Jessie, 

Please find the below items details for which the refund is pending. 

162472618 - - Slim Fit Colour Block Leggings with Elasticised Waistband - Cost - AED 50.00 
162505388 - - Cut and Sew Leggings with Elasticised Waistband - Cost - AED 45.00 
162630399 - - Panelled Leggings with Lurex Stripes - Cost id - AED 40.00 
162630381 - - Colour Block Medium Support Sports Bra with Scoop Neck - AED 35.00 

Total cost needs to be refund as RMA: AED 144.09 

Please advise further. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, 24 November, 2020 01:32:36 
Subject: RE: Refund Not initiated yet Case id - 1601759 Order Number: 9603605646 

Hi Seeta, 

What are the items and how much are we supposed to refund? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Monday, November 23, 2020 11:41 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Re: Refund Not initiated yet Case id - 1601759 Order Number: 9603605646 

External email sender, please take precaution. 

Hi Team, 

Please note that as we can check in the oracle that we have not received the items for the below return however customer has confirmed twice that the item has been collected from him and he has not any return slip for the same. 

We request you to please check the attachment as per the update from the oracle and advise further. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 8 November, 2020 10:51:52 
Subject: Refund Not initiated yet Case id - 1601759 Order Number: 9603605646 

Hi Team, 

Please note that we are not getting any response on the child ticket - 1637013 which was created on 11/1/2020 We request you to please look into the matter and do the needful as the refund has been pending for more than 1.5 months. 

The customer has returned all the items for both RMA in in this order under tracking id - 46038081095. 

Problem statement: Refund Not initiated yet 

Case id - 1601759 

Order Number: 9603605646 

Order Created: 9/18/2020 

Tracking id - 46038332841 and 46038081095 

Return request created: 9/22/202 

Refund: 1000010940 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 9/22/2020 still the refund for the same has not been initiated. 

Regards, 

Manish 

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