Subject: Fwd: Damaged Item delivered - 9611477737 (Customer is asking for the voucher to be renewed used yo place this order)
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 23 Nov 2020 19:46:17 -0700 (MST)

Hi Team, 

With regards to Order ID 9611477737, the customer has ordered 161648497 - - Shimmer and Shine Printed 5-piece Trolley Backpack Set, the back pack has paint stains on it. The customer has used voucher 'V46-44ZG-BC28-3WW9-B' for AED 112.50 to place this order. 

Now, the customer is requesting for a new voucher or a fresh back pack. Kindly confirm shall we go ahead and issue a new voucher for the same amount for the customer. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 22 November, 2020 17:44:08 
Subject: Fwd: Damaged Item delivered - 9611477737 (Customer is asking for the voucher to be renewed used yo place this order) 

Hi Team, 

Kindly assist. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 16 November, 2020 15:08:35 
Subject: Damaged Item delivered - 9611477737 (Customer is asking for the voucher to be renewed used yo place this order) 

Hi team, 

With regards to Order ID 9611477737, the customer has used voucher 'V46-44ZG-BC28-3WW9-B' for AED 112.50 to place this order. 

Now, customer is requesting for a new voucher or a fresh item to be delivered to him. 

Please find attached the image of the damaged item. 

Kindly assist. 

Regards, 
Nikhil.