Subject: Re: RE: Return request no courier #2000421747
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 00:15:08 +0000

Dear Malik,     We would like to inform you that we haven't received the Order Hit for Reverse Type corresponding to the shared Invoice yet. We have the record of Invoice for Forward Type only.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/cbdcfe73f28ba8a4dd5991a7407ddf16f5e49276e20a4f377eb8f0d3c2be9514 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Mon, 23 Nov at  4:27 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Malik, 
   
 Greetings! 
   
 We have received your concern, we are checking and will update you soon. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/cbdcfe73f28ba8a4dd5991a7407ddf16f5e49276e20a4f377eb8f0d3c2be9514 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Shambhavi Singh,    
 
Technical Engineer 

   

FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595 

  

 
 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Mon, 23 Nov at  4:12 PM
                            ,  Malik Ismail <[email-masked]>  wrote:
                             
 Hi Team, 

  

 PFA 

 

 

 

  
 From: Malik Ismail  
Sent: Monday, November 23, 2020 2:40 PM 
To: K Nayan <[email-masked]>; Shatakshi Pandey <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Thulasiraman Manoharan (TCS) <[email-masked]>;
 FarEye Support <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Mustehsan Siddiqui
 <[email-masked]> 
Subject: RE: Return request no courier #2000421747 

 

 Hi 
@Jagmohan Urmaliya (TCS),

@Thulasiraman Manoharan (TCS),

@FarEye Support 

  

 Please assist on below open issue. 

  

 INC0909666  

 

 Regards, 

 Malik 

 

From: K Nayan <[email-masked]>
 
Sent: Monday, November 23, 2020 2:31 PM 
To: Shatakshi Pandey <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>;
 Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]> 
Subject: RE: Return request no courier #2000421747 

 

   
 
 Hi Shatakshi  

 

 This needs to be checked between the LMIT & Fareye team that what is the area city combination which is pushed for this return order. Also, Fareye and LMIT teams to have an RCA for the issue.

 

 
 If it is an area city mismatch issue highlighted by the Fareye team, I will be able to validate.

 

 

 
 Thank you   

 K Nayan 

 +971-503650952 

 +971-045174436 

 

 

 

 

 

From: Shatakshi Pandey <[email-masked]>
 
Sent: Monday, November 23, 2020 2:25 PM 
To: Malik Ismail <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; K Nayan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>;
 Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]> 
Subject: RE: Return request no courier #2000421747 

 

   
 
 ++ 
@K Nayan can you help to see which Egypt area is this and it should get assigned to which courier partner ? Will check with Fareye accordingly.

 

 

 
 Please advise on the below case. No AWB getting assigned when raising return request. 

 Customer address is Masaken al mroro - Kafr El-Zayat West flat no 15 floor no 4 

 

 

 

 
 Thanks, 

 Shatakshi  

 

 

 
From: Malik Ismail <[email-masked]>
 
Sent: Monday, November 23, 2020 2:08 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Shatakshi Pandey <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>;
 Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]> 
Subject: FW: Return request no courier #2000421747 
Importance: High 

 

   
 
 Hi 
@Shatakshi Pandey, 

 

 Please advise on below complaint. 

 

 Regards, 

 Malik  

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, November 17, 2020 7:07 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 seeta.seeta <[email-masked]> 
Subject: Re: Return request no courier #2000421747 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 
 Please advise on the below case. No AWB getting assigned when raising return request. 

 
 
 Customer address is Masaken al mroro - Kafr El-Zayat West flat no 15 floor no 4 

 

   

 
 Thank you for your help! 

 

   

 
 Regards, 

 
 
 Fauzan 

 

  

 

 

From:
"Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 12 November, 2020 09:54:19 
Subject: Re: Return request no courier #2000421747

 

   

 
 
 Hi Team, 

 

 
 
 Please advise on the below case. No AWB getting assigned when raising return request. 

 

 
 
 Thank you for your help! 

 

 
 
 Regards, 

 
 
 Apoorv 

 

 

 

From:
"Samer Salmeh" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, November 11, 2020 4:16:44 PM 
Subject: Return request no courier #2000421747

 

   

 

 
 
 Hi Team, 

 

 
 
 Order: 2000421747 

 

 
 
 we tried to raise return request for the order many times but there is problem as no Partner as per attached. 

 

 

 
 Kindly check and do the needful. 

 

 
 
 Regards, 

 

 

 

 

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