Subject: RE: Refund Not initiated yet: Case id - 1622699 Order Number: 6225616499
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 24 Nov 2020 00:12:43 +0000

Hi Seeta,

Refunded.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, November 24, 2020 4:04 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Refund Not initiated yet: Case id - 1622699 Order Number: 6225616499

External email sender, please take precaution.
Hi Team,

Kindly note that as per the return tracking id - 46181029775 the item has been returned to the warehouse on 10/25/2020

However it is not reflecting as received on the oracle for reference see the attachment and advise.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 11 November, 2020 14:12:35
Subject: Re: Refund Not initiated yet:  Case id - 1622699 Order Number: 6225616499

Hi Team,

Please note that we are not getting any response on child ticket# 1624378 and the RMA is in cancelled status at the Hybris.

Problem statement: Refund Not initiated yet

Case id - 1622699
Order Number: 6225616499
Order Created: 9/20/2020
Tracking id - 46181029775
Return request created: 9/23/2020
RMA - 1000012170

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 10/25/2020 still the refund for the same has not been initiated.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 7, 2020 7:48:34 PM
Subject: Re: Refund Not initiated yet:  Case id - 1622699 Order Number: 6225616499

Any update on it?

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 3, 2020 11:02:21 AM
Subject: Refund Not initiated yet:  Case id - 1622699 Order Number: 6225616499

Hi Team,

Please note that we are not getting any response on child ticket# 1624378 and the RMA is in cancelled status at the Hybris.

Problem statement: Refund Not initiated yet

Case id - 1622699
Order Number: 6225616499
Order Created: 9/20/2020
Tracking id - 46181029775
Return request created: 9/23/2020
RMA - 1000012170

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 10/25/2020 still the refund for the same has not been initiated.

Regards,
Manish

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