Subject: Re: Refund Not initiated yet: Case id - 1622699 Order Number: 6225616499
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 23 Nov 2020 17:04:19 -0700 (MST)

Hi Team, 

Kindly note that as per the return tracking id - 46181029775 the item has been returned to the warehouse on 10/25/2020 

However it is not reflecting as received on the oracle for reference see the attachment and advise. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 11 November, 2020 14:12:35 
Subject: Re: Refund Not initiated yet: Case id - 1622699 Order Number: 6225616499 

Hi Team, 

Please note that we are not getting any response on child ticket# 1624378 and the RMA is in cancelled status at the Hybris. 

Problem statement: Refund Not initiated yet 

Case id - 1622699 
Order Number: 6225616499 
Order Created: 9/20/2020 
Tracking id - 46181029775 
Return request created: 9/23/2020 
RMA - 1000012170 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 10/25/2020 still the refund for the same has not been initiated. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, November 7, 2020 7:48:34 PM 
Subject: Re: Refund Not initiated yet: Case id - 1622699 Order Number: 6225616499 

Any update on it? 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, November 3, 2020 11:02:21 AM 
Subject: Refund Not initiated yet: Case id - 1622699 Order Number: 6225616499 

Hi Team, 

Please note that we are not getting any response on child ticket# 1624378 and the RMA is in cancelled status at the Hybris. 

Problem statement: Refund Not initiated yet 

Case id - 1622699 
Order Number: 6225616499 
Order Created: 9/20/2020 
Tracking id - 46181029775 
Return request created: 9/23/2020 
RMA - 1000012170 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 10/25/2020 still the refund for the same has not been initiated. 

Regards, 
Manish