Subject: Re: RE: Need to mark as NDR // 6232792700 //
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Nov 2020 22:41:39 +0000

Dear Malik,     We have published the NDR status for the mentioned AWB to the API Gateway. Below sharing the Request Data that was sent to the API Gateway for your reference as well.        {   "customer_shipment_id": "623279270023999991",   "customer_shipment_status": "NDR",   "customer_shipment_sub_status": "NDR",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2020-10-21 08:46:00",   "entry_type": "Hybris",   "order_id": "6232792700",   "chargeable_weight": "1.0",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2399999",   "tracking_id": "CRDSAL0079571720",   "reference_number": "CRDSAL0079571720" }         As of now, we are proceeding with the ticket # 176740 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/383aed24940c02e87a678ec8f4142e80b492e40cc16ffa54032837c059aba184 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Mon, 23 Nov at  1:08 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 
 
Pl change the status & confirm once done.

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Sunday, November 22, 2020 9:13 PM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked];
 [email-masked]; [email-masked] 
Subject: Re: RE: Need to mark as NDR // 6232792700 // 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 Kindly approve the above request. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/383aed24940c02e87a678ec8f4142e80b492e40cc16ffa54032837c059aba184 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shailesh Bisht, 

 

 

 Technical Engineer 

 

 

 

 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sun, 22 Nov at 10:38 PM
, Malik Ismail <[email-masked]> wrote:

 

 
 Hi

@FarEye Support, 

 

 

 
 
Please update NDR status and publish to Hybris.

 

   

 

CRDSAL0079571720 – 6232792700

 

   

 

Returned 21/10/2020    - 08:46 

 

 

 

 

 

 

 

 
Regards,

 

 
Malik

 

 

 
From: Seeta Seeta <[email-masked]>
 
Sent: Sunday, November 22, 2020 2:59 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]> 
Subject: Need to mark as NDR // 6232792700 // 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
 
Problem Statement: Delay in order status update

 

 

 

 

 
Order Date: Oct 13, 2020

 

 

Order ID: 6232792700

 

 

Tracking ID: CRDSAL0079571720

 

 

 

 

 
Assistance Required: Need to mark as NDR

 

 

 

 

 

Issue Description: As per Tracking ID the shipment is showing return to origin on 21/10/2020, but still the Hybris status is not updated, so kindly do the needful
 ASAP

 

 

 

 

 

   

 

 
 
Thanks & Regards, 
Seeta Kunwar

 

 

 
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 and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use
 this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making
 a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com 

 

 
 
176740:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com