Subject: RE: Late Shipping (C&C) / 6236578152
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>
Date: Mon, 23 Nov 2020 20:44:59 +0000

Hi Seeta,

WH is currently working on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, November 24, 2020 12:42 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>
Subject: Re: Late Shipping (C&C) / 6236578152

External email sender, please take precaution.
Hi Team,

Please assist us in the below case as it been more than 20 days still there is no consignment created yet and the cancellation has been failed twice.

Now the customer is asking us  to check if it not possible to get his order on a priority then just return the money.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 6 November, 2020 05:13:17
Subject: Late Shipping (C&C) / 6236578152

Hi Team,

The customer has placed his order on Oct 27, 2020 but still the order has not shipped so we have escalated to the warehouse and they replied that "cutsomer wants the order to be cancelled'.

So please do the needful as soon as possible.

Order Date: Oct 27, 2020
Order ID: 6236578152
Tracking ID: N/A
Store ID: Max60355

We are looking forward to your reply.

Regards
Rehan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Short Pick Mentioned invoice in CONLOC
From: Aniket Mhangore <[email-masked]>
To: "Jagadesan Karur Velusamy (TCS)" <[email-masked]>, Mohd Saif <[email-masked]>, AbdulkhaderMayaddi <[email-masked]>
Cc: LMG WMS <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, "Ahamed Fayaz (TCS)" <[email-masked]>, "Rajiv Ravichandran (TCS)" <[email-masked]>, Malik Ismail <[email-masked]>
Date: Fri, 20 Nov 2020 20:28:09 +0000

Hi Mayaddi,

As discussed please cancel it immediately and confirm back.

Thanks,

Aniket...

+966-503211083

From: Jagadesan Karur Velusamy (TCS) <[email-masked]>
Sent: Friday, November 20, 2020 11:24 PM
To: Aniket Mhangore <[email-masked]>; Mohd Saif <[email-masked]>
Cc: LMG WMS <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Ahamed Fayaz (TCS) <[email-masked]>; Rajiv Ravichandran (TCS) <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Short Pick Mentioned invoice in CONLOC

Hi Aniket,

Please find the attached file with invoice details.

Thanks,

Jagadesan.

From: Aniket Mhangore <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 1:47 AM
To: Jagadesan Karur Velusamy (TCS) <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>
Cc: LMG WMS <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Short Pick Mentioned invoice in CONLOC

Send the Invoice Details.

Thanks,

Aniket...

+966-503211083

From: Jagadesan Karur Velusamy (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 10:26 PM
To: Aniket Mhangore <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>
Cc: LMG WMS <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Short Pick Mentioned invoice in CONLOC

Hi Aniket,

Not for all the items. Only for the invoice/item requested by CS team.

This will help hybris team to initiate the refund. Else the order has to be shipped from CONLOC WH and later RMA has to be initiated for same.

Thanks,

Jagadesan.

From: Aniket Mhangore <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 12:53 AM
To: Jagadesan Karur Velusamy (TCS) <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>
Cc: LMG WMS <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Short Pick Mentioned invoice in CONLOC

That will lead to item cancellation, do you mean to say we should capture all items in that TOTE as damage?

Thanks,

Aniket...

+966-503211083

  _____

From: Jagadesan Karur Velusamy (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 10:21:24 PM
To: Aniket Mhangore <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>
Cc: LMG WMS <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Short Pick Mentioned invoice in CONLOC

Hi Aniket,

During invoice audit user can capture the reason code as Damage, Size/color mismatch.

Thanks,

Jagadesan.

From: Aniket Mhangore <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 12:16 AM
To: Jagadesan Karur Velusamy (TCS) <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>
Cc: LMG WMS <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Short Pick Mentioned invoice in CONLOC

Hi Jagadesan,

Conloc team does not have any cancellation option unless it is system guided cancellation.

Please explain the process if I am unaware of any.

Thanks,

Aniket...

+966-503211083

From: Jagadesan Karur Velusamy (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 9:44 PM
To: Aniket Mhangore <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>
Cc: LMG WMS <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Short Pick Mentioned invoice in CONLOC

Hi Aniket/Saif,

We have received the request from CS team to cancel the invoice from CONLOC WH. Can you please request the CONLOC WH team to follow the SED process for the mentioned invoice, which have not dispatched from CONLOC yet.

Based on that CS team will co-ordinate with hybris team and initiate the refund.

Kindly let us know if any additional details is required from our side.

Thanks,

Jagadesan.