Subject: RE: POD // 8391302550 // FP07081000419
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, olm kuwait <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Reddy Prasad <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 23 Nov 2020 20:05:38 +0000

Hi Apoorv,

Raise it to JIRA as undelivered to refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, November 23, 2020 8:04 PM
To: olm kuwait <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Reddy Prasad <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: POD // 8391302550 // FP07081000419

External email sender, please take precaution.
Dear Azmath,

Customer is no longer in Kuwait and they only wish to receive their refund. Kindly return the package to the warehouse so a refund for the same can be issued to the customer.

@Jessie/Imran: Order is still with LMG, please advise on refunding this customer once they have returned it back to WH.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "olm kuwait" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 22 November, 2020 23:08:40
Subject: Re: POD // 8391302550 // FP07081000419

Dear Apoorv,

Kindly provide the update mobile number for the delivery process as the given mobile number is not working.

Thanks with regards
Azmath
________________________________
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: 20 November 2020 15:44
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD // 8391302550 // FP07081000419

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case on priority.. Not receiving POD and customer is saying they were not in Kuwait when the order is showing delivered so they do not know who was it delivered to and they did not receive the order. The customer is chasing for refund.

Thank you for looking into this.

Regards,
Apoorv
________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 October, 2020 04:56:45
Subject: Re: POD // 8391302550 // FP07081000419

Hi Team,

Any update in below case.

Regards,
Fauzan

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 5 October, 2020 13:39:50
Subject: RE: POD // 8391302550 // FP07081000419

@olm kuwait<mailto:[email-masked]> Please update if there is any POD for the same.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 2, 2020 9:01 PM
To: olm kuwait <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: POD // 8391302550 // FP07081000419
Importance: High

External email sender, please take precaution.

Hi Team,

The order status is showing "Delivered" on 10 Sep, 2020 and same has informed to customer. However, she is saying she did not receive her order and the contact number is no longer valid and she is not in Kuwait.

Tracking ID: FP07081000419

Order ID: 8391302550

Kindly check and arrange the POD and advice.

Thank you for your help!

Regards,

Fauzan

________________________________

From: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 5 September, 2020 16:52:24
Subject: Re: Late delivery // 8391302550 // FP07081000419

Dear team,

The below mentioned order mobile number is incorrect.

Kindly provide us the correct order no to process the delivery.

Thanks with regards

Azmath

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf033858ad91d43e6872d08d88fc95d29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637417442308017496%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HTgcf1Qpx33r%2BPY4GTUdSJu9VBUTYXopvFRlJ20Zl1A%3D&reserved=0>

________________________________

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 5, 2020 2:14:17 PM
To: olm kuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late delivery // 8391302550 // FP07081000419

External email sender, please take precaution.

Hi Team

Kindly assist regarding the following concern.

Regards

Shakeeb

________________________________

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 31, 2020 4:28:47 PM
Subject: Late delivery // 8391302550 // FP07081000419

Hi Team,

Ticket ID: 1349227

Problem Statement: Late delivery

Order Date : Jul 7, 2020

Order ID: 8391302550

Tracking ID: FP07081000419

Assistance Required: Need urgent delivery

Issue Description: The order was shipped on Jul 8, 2020 but still not delivered to customer.

We have already escalated to the courier team but did not receive any response from their end.

Please check and advice.

Thank you for your help!

Regards,

Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf033858ad91d43e6872d08d88fc95d29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637417442308027493%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wpa8C7SeGfWlIKQvdjmVTMLmlesyfMIkv3dugga9hdA%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com