Subject: RE: Order Number: 9605433928
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Nov 2020 11:46:35 -0800 (PST)

Dear Team,

Please find attached screenshot for your reference.

Kind Regards

Tariq Almadhoun

Customer Care

M: 800 SHIPA

www.shipa.com

From: [email-masked]

Sent: 23/11/2020 11:35 PM GMT+04:00

To: [email-masked]; EMP529 Bassil Thayabeh ([email-masked]); [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: RE: Order Number: 9605433928

Thanks @Sanjana Suresh seems that it got lost.

Does SHIPA has a screenshot of the whatsapp conversation?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Sanjana Suresh <[email-masked]>

Sent: Monday, November 23, 2020 5:29 PM

To: Shipa Delivery Support <[email-masked]>; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>

Cc: Malik Ismail <[email-masked]>; K Nayan <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: Re: Order Number: 9605433928

@Jessie Caparas hope this helps

Thanks and Regards,

Sanjana Suresh

From: Shipa Delivery Support ([email-masked]) <[email-masked]>

Sent: Monday, November 23, 2020 5:20:14 PM

To: Sanjana Suresh <[email-masked]>; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>

Cc: Malik Ismail <[email-masked]>; K Nayan <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>

Subject: RE: Order Number: 9605433928

External email sender, please take precaution.

Dear All,

Kindly note the customer had refused to give her Emirates ID as POD upon delivery. Our delivery assistant has their conversation from WhatsApp where the customer informed him to put the shipment at the same address as provided on the order. When the delivery assistant put the package by the door, he sent her the picture and she acknowledged with a thank you.

Kindly find their conversation attached.

Best regards,

Bassil Thayabeh

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer <[email-masked]>

Sent: 23/11/2020 2:11 AM GMT+04:00

To: [email-masked]; [email-masked]; [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: Order Number: 9605433928

Hi @support ([email-masked]),

Please share POD for subject shipment urgently.

SD000106834

Thanks and Regards,

Sanjana Suresh

From: Jessie Caparas <[email-masked]>

Sent: Monday, November 23, 2020, 1:00 AM

To: seeta.seeta; Sanjana Suresh

Cc: Malik Ismail; K Nayan; Shakeeb Arsalan; Apoorv Joshi; Fauzan Musalman; Manish Kumar

Subject: RE: Refund appproval: Case id - 1561701 Order Number: 9605433928

@Sanjana Suresh

There is still no POD shared for this order.

AWB SD000106834

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Seeta Seeta <[email-masked]>

Sent: Sunday, November 22, 2020 2:40 AM

To: Jessie Caparas <[email-masked]>

Cc: Sanjana Suresh <[email-masked]>; Malik Ismail <[email-masked]>; K Nayan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Manish Kumar <[email-masked]>

Subject: Re: Refund appproval: Case id - 1561701 Order Number: 9605433928

External email sender, please take precaution.

Hi Jessie,

Any update on the below concern?

Thanks & Regards,

Seeta Kunwar

From: "Seeta Seeta" <[email-masked]>

To: "jessie caparas" <[email-masked]>

Cc: "Sanjana Suresh" <[email-masked]>, "malik ismail" <[email-masked]>, "k nayan" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>

Sent: Wednesday, 18 November, 2020 04:45:43

Subject: Re: Refund appproval: Case id - 1561701 Order Number: 9605433928

Hi Jessie,

Please note that we are still waiting for the update on the below concern to take the further action.

Thanks & Regards,

Seeta Kunwar

From: "jessie caparas" <[email-masked]>

To: "Sanjana Suresh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "malik ismail" <[email-masked]>, "k nayan" <[email-masked]>

Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>

Sent: Saturday, 14 November, 2020 15:15:47

Subject: RE: Refund appproval: Case id - 1561701 Order Number: 9605433928

Hi Sanjana,

AWB SD000106834

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]

T: +97145172087

From: Sanjana Suresh <[email-masked]>

Sent: Saturday, November 14, 2020 1:10 PM

To: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; K Nayan <[email-masked]>

Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>

Subject: Re: Refund appproval: Case id - 1561701 Order Number: 9605433928

Please share AWB

Thanks and Regards,

Sanjana Suresh

From: Jessie Caparas <[email-masked]>

Sent: Saturday, November 14, 2020 8:59:34 AM

To: seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Sanjana Suresh <[email-masked]>; K Nayan <[email-masked]>

Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>

Subject: RE: Refund appproval: Case id - 1561701 Order Number: 9605433928

@Sanjana Suresh @K Nayan any update?

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]

T: +97145172087

From: Seeta Seeta <[email-masked]>

Sent: Saturday, November 14, 2020 5:48 AM

To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>

Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>

Subject: Refund appproval: Case id - 1561701 Order Number: 9605433928

External email sender, please take precaution.

Hi Jessie,

Any update on the below case.

Thanks & Regards,

Seeta Kunwar

From: "Jessie Caparas" <[email-masked]>

To: "Shakeeb Arsalan" <[email-masked]>, "Malik Ismail" <[email-masked]>, "K Nayan" <[email-masked]>, "Sanjana Suresh" <[email-masked]>

Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>

Sent: Saturday, November 7, 2020 10:31:02 AM

Subject: RE: Refund appproval: Case id - 1561701 Order Number: 9605433928

@K Nayan @Sanjana Suresh

Can we please push SHIPA to provide the POD?

Customer claims not to have received this order.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]

T: +97145172087

From: Shakeeb Arsalan <[email-masked]>

Sent: Friday, November 6, 2020 2:15 PM

To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>

Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>

Subject: Re: Refund appproval: Case id - 1561701 Order Number: 9605433928

External email sender, please take precaution.

Hi Team,

Please check the following concern and advise.

Regards

Shakeeb

From: "Manish Kumar" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>

Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>

Sent: Friday, November 6, 2020 3:42:15 PM

Subject: Refund appproval: Case id - 1561701 Order Number: 9605433928

Hi Team,

Please note that the customer has received only messages for the delivery however the shipment still not delivered and we are getting  the below response response from shipa team "As per the system, this order was delivered to the same end customer. Please confirm from your end"

Problem statement - Missing shipment - The customer has reported to us that he had not received his order.

Case id - 1561701

Order Number: 9605433928

Order Created: 9/30/2020

AWB - SD000106834

Order value: AED 112.50

Concept: MAX

Assistance: Refund approval

Issue description: Please note that the customer contact us first time on 10/7/2020 and we have escalated it to the shipa for POD on 10/2/12/2020 and we have received only push back email from the shipa team.

Customer History: The customer is shopping with us since 1/11/2019 and has placed 9 complete order yet.

Regards,

Manish

From: "Manish Kumar" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>

Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>

Sent: Thursday, October 29, 2020 4:02:49 PM

Subject: Re: Proof of delivery: Case id - 1561701 Order Number: 9605433928

Please do the nedful.

From: "Manish Kumar" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>

Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>

Sent: Friday, October 23, 2020 9:43:39 PM

Subject: Re: Proof of delivery: Case id - 1561701 Order Number: 9605433928

Need assistance to close the case.

From: "Seeta Seeta" <[email-masked]>

To: "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]>

Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>

Sent: Sunday, October 18, 2020 10:48:23 AM

Subject: Re: Proof of delivery: Case id - 1561701 Order Number: 9605433928

Hi Team,

Need your help in the below case.

Thanks & Regards,

Seeta Kunwar

From: "Manish Kumar" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>

Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>

Sent: Sunday, October 18, 2020 10:45:48 AM

Subject: Proof of delivery: Case id - 1561701 Order Number: 9605433928

Hi Team,

Please note that the customer has received only messages for the delivery however the shipment still not delivered and we are getting  the below response response from shipa team "As per the system, this order was delivered to the same end customer. Please confirm from your end"

Please note that we have already confirmed with the customer twice. Please help us with POD.

Problem statement - Missing shipment - The customer has reported to us that he had not received his order.

Case id - 1561701

Order Number: 9605433928

Order Created: 9/30/2020

AWB - SD000106834

Order value: AED 112.50

Assistance: Please provide the proof of delivery with the customer siganture.

Regards,

Manish

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com