Subject: Re: Refund Not initiated yet Case id - 1601759 Order Number: 9603605646
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 23 Nov 2020 12:41:18 -0700 (MST)

Hi Team, 

Please note that as we can check in the oracle that we have not received the items for the below return however customer has confirmed twice that the item has been collected from him and he has not any return slip for the same. 

We request you to please check the attachment as per the update from the oracle and advise further. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 8 November, 2020 10:51:52 
Subject: Refund Not initiated yet Case id - 1601759 Order Number: 9603605646 

Hi Team, 

Please note that we are not getting any response on the child ticket - 1637013 which was created on 11/1/2020 We request you to please look into the matter and do the needful as the refund has been pending for more than 1.5 months. 

The customer has returned all the items for both RMA in in this order under tracking id - 46038081095. 

Problem statement: Refund Not initiated yet 

Case id - 1601759 
Order Number: 9603605646 
Order Created: 9/18/2020 
Tracking id - 46038332841 and 46038081095 

Return request created: 9/22/202 

Refund: 1000010940 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 9/22/2020 still the refund for the same has not been initiated. 

Regards, 
Manish