Subject: Refund Not Processed Child ticket id - 1630466 Case id - 1620587 Order ID: 9601252219
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 23 Nov 2020 11:47:12 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 3, 2020 

Child ticket id - 1630466 

Case id - 1620587 
Order ID: 9601252219 
Return Tracking ID: 46038177581 
Assistance Required: Need refund to customer 
RMA:1000007860 

Issue Description: Customer raised a return request for 1 item. As per the tracking, items hasn't been collected, however customer i complaining that he handed over the item to the courier team. 

Kindly check whether the items returned back and refund the customer 

Regards,