Subject: RE: Refund issue #100041032106
From: Reddy Prasad <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, ecom cskuwait <[email-masked]>, Akshay Berry <[email-masked]>, Harish Thakor <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Mon, 23 Nov 2020 16:16:16 +0000

Hi Harish

COD order is received by Ware house as part of NDR, customer has paid to postaplus through link

Please check and do the refund if received from postaplus to customer from nearest store.

Regards

Reddy Prasad

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, October 17, 2020 10:21 AM
To: ecom cskuwait <[email-masked]>; Reddy Prasad <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Refund issue #100041032106
Importance: High

External email sender, please take precaution.
Hi Team,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
To: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 October, 2020 18:51:55
Subject: RE: Refund issue #100041032106

Dear sir,

Please be informed ,
order number 8375069414  &
item id 162293292
we received item & already added to inventory
kindly assist to  initiate refund to customer .

Thanks & Regards,
Siva Prasad
Ecom.

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: 09 October 2020 20:32
To: ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue #100041032106

Dear Shiva / Abhishek

Please check if the order is received as NDR from Postaplus.

Regards

Reddy Prasad

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 8, 2020 9:36 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue #100041032106
Importance: High

External email sender, please take precaution.
Hi Team,

Any update in below case.

Regards,
Fauzan

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 5 October, 2020 18:36:09
Subject: RE: Refund issue #100041032106

Looping @Reddy Prasad<mailto:[email-masked]> Please assist here as the customer has already paid for the shipment and there is no reply from Postaplus.

Order # 8375069414

Order status is NDR and he is following up for the refund.

Regards.
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 26, 2020 1:29 PM
To: [email-masked]<mailto:[email-masked]>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund issue #100041032106
Importance: High

Hi @[email-masked]<mailto:[email-masked]>,

Pleas help us to close this case.

Order was COD, customer made the payment. However, order is marked as not delivered.

Please refund back the amount to customer.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 25, 2020 6:41 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue #100041032106
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #8375069414
Tracking ID: 100041032106
Order Date: Mar 30, 2020

The order mode is COD and customer has paid the amount to PostaPlus. However the order has been returned to our warehouse and now customer is chasing us for refund. Kindly help us to refund for customer.

Thank you for your help.

Regards.
Fauzan
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7Cdd16790d4ed74aa46bc208d8726d2522%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637385160389862808%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vpIhf3Oh6OziDEJGGTTGh61XRAeFQnrYcn3RmQNvbeE%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: PostaPlus payment refund #8375069414
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Reddy Prasad <[email-masked]>, Mustafa Chakki <[email-masked]>, Harish Thakor <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Midhun Madhu <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 23 Nov 2020 15:52:41 +0000

External email sender, please take precaution.

Hi Team,

Kindly assist us to close the below case. its pinding since longe time.

Regards,
Fauzan

  _____

From: "Reddy Prasad" <[email-masked]>
To: "Mohd Imran" <[email-masked]>, "harish thakor" <[email-masked]>, "Mustafa chakki" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "midhun madhu" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Saturday, November 21, 2020 11:08:45 AM
Subject: RE: PostaPlus payment refund #8375069414

Dear Rashid

Please check and confirm if the order is part of COD cash deposited by postaplus

If received please refund the amount

Regards

Reddy Prasad

From: Mohd Imran <[email-masked]>
Sent: Friday, November 20, 2020 11:23 PM
To: Harish Thakor <[email-masked]>; Mustafa Chakki <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Midhun Madhu <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: PostaPlus payment refund #8375069414

Hi @Mustafa Chakki<mailto:[email-masked]>,

Please get this resolved on priority.

@Reddy Prasad<mailto:[email-masked]> kindly intervene to get this closed please.

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 9:07 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: PostaPlus payment refund #8375069414
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly update on the below case, customer is too angry.

Regards,

Fauzan

  _____

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 4:09:08 PM
Subject: RE: PostaPlus payment refund #8375069414

@Mustafa Chakki<mailto:[email-masked]> this is extremely urgent.

Please help.

@Harish Thakor<mailto:[email-masked]>

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 12:55 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: PostaPlus payment refund #8375069414
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us to close the below case. customer is chasing us.

The order mode is COD and customer has paid the amount to PostaPlus. However the order has been returned to our warehouse and now customer is chasing us for refund. Kindly help us to refund for customer.

With reference to order #8375069414

Tracking ID: 100041032106

Order Date: Mar 30, 2020

Amount: 59.75 KWD

Reference NO: 010133008210

Payment ID: 103202010106443844

Date: 2020/04/10

Regards,

Fauzan

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 4, 2020 9:26:24 PM
Subject: Re: PostaPlus payment refund #8375069414

Hi Team,

Please asssit us to close the case, Customer is chasing us on daily basis.

Thank you for your help.

Regards.

Fauzan

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 30, 2020 4:26:55 AM
Subject: Re: PostaPlus payment refund #8375069414

Hi Team,

Kindly assist us to close the below case, customer is chasing us on daily basis as the case is pending since long time.

Regards,

Fauzan

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 11:58:06 PM
Subject: Re: PostaPlus payment refund #8375069414

Hi Mustafa,

Kindly assist us on the below case. Customer is chasing us as the case is pending since long time.

Regards,

Fauzan

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 24, 2020 12:22:16 AM
Subject: Re: PostaPlus payment refund #8375069414

HI Mustafa,

Kindly update us on the below case.

Regards,

Fauzan

  _____

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 7:06:55 PM
Subject: PostaPlus payment refund #8375069414

Hi Mustafa,

Kindly assist us on the below case, customer is chasing us.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
To: "farah humaidan" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 20 October, 2020 23:47:23
Subject: Re: PostaPlus payment refund #8375069414

Hi Team,

Kindly assist us on the below case, customer is chasing us.

Regards,

Fauzan

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "farah humaidan" <[email-masked]<mailto:[email-masked]>>
Cc: "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 11:51:32 PM
Subject: PostaPlus payment refund #8375069414

Hi Team,

With reference to order #8375069414<callto:8375069414>

Tracking ID: 100041032106

Order Date: Mar 30, 2020

Amount: 59.75 KWD

Reference NO: 010133008210

Payment ID: 103202010106443844

Date: 2020/04/10

The order mode is COD and customer has paid the amount to PostaPlus. However the order has been returned to our warehouse and now customer is chasing us for refund. Kindly help us to refund for customer.

Thank you for your help.

Regards.

Fauzan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7C7d8dc352fff441409f3308d88fc7d233%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637417435693418781%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=e%2FGY1AYHxw2JtgCN2BQ25UxlZDOTobkapnD5kgdfKY4%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com