Subject: RE: Refund approval #6474376322
From: Mohd Imran <[email-masked]>
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Mon, 23 Nov 2020 16:01:04 +0000

Hi @Prakash Iyangar<mailto:[email-masked]>,

Kindly provide approval for refund of SAR 546.

Issue Description: The order was placed on Mar 29, 2020, and as per hybris the order has been delivered.

Case history: Customer contacting us and claiming that i have not received the order, we have escalated to Fetchr to update us with POD but the update us that the order is return back to us. (PFA).

Customer's history: Customer with us since 2018 and has 7 completed order with us.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, November 23, 2020 7:48 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund approval #6474376322
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID: 1104085
Order Date:  Mar 29, 2020
Order ID: 6474376322
Tracking ID: 34185112446571
Total Price: SAR 546.00

Issue Description: The order was placed on Mar 29, 2020, and as per hybris the order has been delivered.

Case history: Customer contacting us and claiming that i have not received the order, we have escalated to Fetchr to update us with POD but the update us that the order is return back to us. (PFA).

Customer's history: Customer with us since 2018 and has 7 completed order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan
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