Subject: Refund approval #6474376322
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 23 Nov 2020 08:48:04 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1104085 
Order Date: Mar 29, 2020 
Order ID: 6474376322 
Tracking ID: 34185112446571 
Total Price: SAR 546.00 
Issue Description: The order was placed on Mar 29, 2020, and as per hybris the order has been delivered. 

Case history: Customer contacting us and claiming that i have not received the order, we have escalated to Fetchr to update us with POD but the update us that the order is return back to us. (PFA). 

Customer's history: Customer with us since 2018 and has 7 completed order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 
Regards, 
Fauzan