Subject: RE: Need to cancel the order // 2000473012
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, M Ataullah <[email-masked]>, Malik Ismail <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 23 Nov 2020 14:44:53 +0000

Issue raised to tech INC0913932<https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC0913932>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Monday, November 23, 2020 4:02 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Need to cancel the order // 2000473012
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement:Late Shipping

Order Date : 11-Nov-2020

Order ID: 2000473012
Tracking ID: 200047301265999991
Store : Max60320
Child Ticket; 1709612
Assistance Required: Need to cancel the order

Issue Description: Customer placed order on 11-Nov-2020 and till now the customer not received the order. As per the hybris the order status is ready to be shipped. now the customer is asking to cancel the order and initiate the refund.

Customer is chasing us for his/her order so we request you to send the order to the store,

Thanks & Regards,
Seeta Kunwar
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