Subject: RE: Late Shipping - 6233280114
From: Mohd Imran <[email-masked]>
To: Prakash Iyangar <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, seeta.seeta <[email-masked]>, Maxwhryd Ecom <[email-masked]>, ArishLaila <[email-masked]>, Mohammad Ayaz <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Mon, 23 Nov 2020 14:12:37 +0000

Hi Prakash,

Kindly provide approval of refund for SAR 195. As per warehouse item shipped and courier company claiming not received.

We will processing manual refund by marking it as lost in transit.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Sunday, November 22, 2020 10:34 PM
To: Mohd Imran <[email-masked]>; Maxwhryd Ecom <[email-masked]>; ArishLaila <[email-masked]>; Mohammad Ayaz <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: Late Shipping - 6233280114

External email sender, please take precaution.
Hi Team,

Any update for the below case as Aramex has confirmed they have no record for the AWB 46287845192 and the customer is chasing us for the refund.

Attached the Aramex response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Maxwhryd Ecom" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Mohammad Ayaz" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 15 November, 2020 14:50:29
Subject: RE: Late Shipping - 6233280114

Dear Team ,

Below said Order Shipped and handed over to Aramex team ..PFB , the

AWB :  46287845192

Thanks
Esaf

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 12:09 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping - 6233280114
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to close the below case.

Regards,
Fauzan

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>, "Mohammad Ayaz" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 10 November, 2020 17:19:53
Subject: RE: Late Shipping - 6233280114

Hi @ArishLaila<mailto:[email-masked]> @Maxwhryd Ecom<mailto:[email-masked]>,

Please check AWB Is invalid. Kindly confirm if shipment is dispatched or not.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 2:13 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: Late Shipping - 6233280114
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case. the tracking ID is invalid. we have created a child ticket (1625554) but no update from WH team.

Order Date : 15/10/2020
Order ID: 6233280114
Tracking ID: 46287845192

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 3:39:05 PM
Subject: Late Shipping - 6233280114

Dear Team,

Problem Statement:  Late Shipping
Order Date : 15/10/2020
Order ID: 6233280114
Tracking ID: 46287845192
Assistance Required: Need Urgent Delivery

Issue Description: As per the online tracking, the above mentione AWB is invalid. Child ticket was raised on Oct 27, with no resolution.

Kindly assist.

Regards,
Nikhil

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com