Subject: RE: Return and Refund issue ref. 9609971977
From: Sachin Maheshwari <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, PUSHKAR SRIVASTAVA <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 23 Nov 2020 12:54:15 +0000

Ok, pls process

Regards,
Sachin

From: Mohd Imran <[email-masked]>
Sent: Monday, November 23, 2020 4:54 PM
To: Sachin Maheshwari <[email-masked]>
Cc: seeta.seeta <[email-masked]>; PUSHKAR SRIVASTAVA <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Return and Refund issue ref. 9609971977

Hi Sachin,

Kindly approve refund of AED 117, as per customer handed over all 4 items. However, as per warehouse they received only 1 item.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 4:56 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; PUSHKAR SRIVASTAVA <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return and Refund issue ref. 9609971977
Importance: High

External email sender, please take precaution.
Hi Imran,

please find the items name:

162350071 - - Juniors Printed Top with Round Neck and Flounce Sleeves SAR39
162150716 - - Eligo Textured Jeggings SAR39
162150720 - - Eligo Textured Jeggings SAR39

total price is SAR117

Regards,
Fauzan

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "PUSHKAR SRIVASTAVA" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 6:10:17 PM
Subject: RE: Return and Refund issue ref. 9609971977

Hi Fauzan,

Please share the item details with its price and total price.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 9:40 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; PUSHKAR SRIVASTAVA <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Return and Refund issue ref. 9609971977
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #9609971977
RMA: 1000110935
AWB: 46041126246

Customer has raised returned request for 4 items but the refund processed only for 1 item. we have checked in BI Oracle and there was no received data for the remaining 3 items. kindly check and assist us to process the refund as customer claiming that he returned the all 4 items.

Regards,
Fauzan

________________________________
From: "PUSHKAR SRIVASTAVA" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 11:04:44 AM
Subject: Return and Refund issue ref. 9609971977

Hi Team,

With reference to the ticket number 1695100 and order number 9609971977.

The customer is saying that he returned 4 items but warehouse section displays only 1 item returned.

Kindly look into this matter.

Regards,
Pushkar Srivastava

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Csachin.maheshwari%40landmarkgroup.com%7C11775aecae0e4c9cc20c08d88faece1e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637417328228148235%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BzFJZ54Rng59s%2Flnt6YWcSz%2B4wBm3UVw62VIfxmHglM%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com