Subject: Need to cancel the order // 2000473012
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 23 Nov 2020 05:02:09 -0700 (MST)

Hi Team, 

Problem Statement:Late Shipping 

Order Date : 11-Nov-2020 

Order ID: 2000473012 
Tracking ID: 200047301265999991 
Store : Max60320 
Child Ticket; 1709612 
Assistance Required: Need to cancel the order 

Issue Description: Customer placed order on 11-Nov-2020 and till now the customer not received the order. As per the hybris the order status is ready to be shipped. now the customer is asking to cancel the order and initiate the refund. 

Customer is chasing us for his/her order so we request you to send the order to the store, 

Thanks & Regards, 
Seeta Kunwar