Subject: Update the return Status
From: AKASH YADAV <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 23 Nov 2020 02:11:28 -0700 (MST)

Hi Team, 

Ticket-1725175 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 14, 2020 
Order ID: 9614146519 
RMA: 1000171448 
Tracking ID: 46042986614 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Akash