Subject: RE: Callback to be arranged (8213830692)
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Abhishek Bargaonkar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 23 Nov 2020 08:15:18 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,

We have contacted the customer. The customer was frustrated about the experience with the CS Representative and the team leader for which he wanted to raise a complaint by calling by his number +96565009733.

Now about his order, that issue has been resolved already by him.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Monday, November 23, 2020 1:59 AM
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Abhishek Bargaonkar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Callback to be arranged (8213830692)
Importance: High

@Faraz Lohani<mailto:[email-masked]> @Akshay Berry<mailto:[email-masked]>

Please do a call back for this and revert.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 2:58 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Callback to be arranged (8213830692)

External email sender, please take precaution.
Hi Team,

Kindly arrange a callback for the customer for the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 21 November, 2020 04:27:10
Subject: Callback to be arranged (8213830692)

Hi Team,

With reference to ticket id 1689248 and order number 8213830692.

Customer is complaining that she had ordered a different item and when she reviewed her order in her account, she found one item has been changed.

When She called at our helpline number the CS representative put the customer call on hold and later disconnected the call. When she again called and asked to talk to the manager the CS representative refused to transfer the call and couldn't provide a resolution to customer.

We have apologized the customer for the experience she faced and also, informed the customer that its not possible for us to change the item once the order is placed successfully.

Customer contact number:65009733
Customer name: Nadia Samy

We would request you to please look into this and advise if we can offer a compensation to the customer. Also, kindly arrange a callback for the customer.

Regards,
Abhishek Borgaonkar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 17 November, 2020 05:49:20
Subject: CS Calling team complaint(8213830692)

Hi Team,

With reference to ticket id 1689248 and order number 8213830692.

Customer is complaining that she had ordered a different item and when she reviewed her order in her account, she found one item has been changed.

When She called at our helpline number the CS representative put the customer call on hold and later disconnected the call. When she again called and asked to talk to the manager the CS representative refused to transfer the call and couldn't provide a resolution to customer.

We have apologized the customer for the experience she faced and also, informed the customer that its not possible for us to change the item once the order is placed successfully.

We would request you to please look into this and advise if we can offer a compensation to the customer.

Regards,
Abhishek Borgaonkar

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