Subject: Re: return request and update order status // 1535562 // 6226604867
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, bsj nf <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Sachin Maheshwari <[email-masked]>, Mohamed Nagy <[email-masked]>
Date: Mon, 23 Nov 2020 00:48:14 -0700 (MST)

Hi Team, 

Kindly assist to process the below RMA. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "bsj nf" <[email-masked]>, "Sachin Maheshwari" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohamed Nagy" <[email-masked]> 
Sent: Tuesday, November 10, 2020 1:03:37 PM 
Subject: RE: return request and update order status // 1535562 // 6226604867 

Hi Team, 

Please try RMA # 1000147552 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Bsj Nf <[email-masked]> 
Sent: Monday, November 9, 2020 6:08 PM 
To: Jessie Caparas <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Cc: Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Mohamed Nagy <[email-masked]> 
Subject: RE: return request and update order status // 1535562 // 6226604867 

Hi 

[ mailto:[email-masked] | @Jessie Caparas ] 

Please find the attachment we has already update to more time the below item already collected from customer and waiting from Cs-Team need RMA-no.But till we didn’t receive RMA.So for kind your intervene and send back to RMA-no. 

Best Regards, 

HARUN 

Babyshop GDMS Operation 

Jeddah-2113 

Mob-0544358297 

From: Jessie Caparas 
Sent: Monday, November 09, 2020 3:43 PM 
To: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: return request and update order status // 1535562 // 6226604867 

[ mailto:[email-masked] | @Bsj Nf ] 

This has been updated as delivered in Hybris. 

Can you please proceed in creating return DO 162382410 to get it refunded. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Jessie Caparas 
Sent: Thursday, November 5, 2020 4:33 PM 
To: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: return request and update order status // 1535562 // 6226604867 
Importance: High 

[ mailto:[email-masked] | @Bsj Nf ] [ mailto:[email-masked] | 
@Sachin Maheshwari ] 

Need your help on this. 

Case already forwarded to MOC. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 5, 2020 3:41 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ala Hamood < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: return request and update order status // 1535562 // 6226604867 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to update the below order status as it has been delivered to customer. 

Regards. 

Fauzan 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 14, 2020 2:15:54 AM 
Subject: retuen requst and update order statuse // 1535562 // 6226604867 

dear team 

Order Date : Sep 23, 2020 
Order ID: 6226604867 
Tracking ID: no consignment 

Concept : BABYSHOP 

Assistance Required: Need update the status and do return item 

Issue Description: as the customer want to do return request but the Order Status still SUBMITTED_TO_WAREHOUSE and i did ticket from hyper for update statues to wh on 10/10/2020 but no respond and customer need to return the item . 

Case history : The customer reached out to us on 29 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 11/3/2018 and this is his 21th order with us. 

Assistance required : so plz assistance the customer with his request see the attachment and do need full 

Regards, 
Ala Aldin 

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