Subject: Issue with order 6225105525
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, M Ataullah <[email-masked]>
Date: Mon, 23 Nov 2020 00:11:37 -0700 (MST)

Hi Team, 

With reference to the order number 6225105525, As per the Hybris under the consignment the order is marked as Delivered. However, there is also a RMA for NDR. 

As per the customer she received the full order and now wanted to return some items, but as there is a RMA for NDR, so we are unable to create any returns for the customer. 

The agent has already created the Jira under https://landmark.atlassian.net/browse/REL-121793 but they are unable to delete the RMA, Kindly assist us to delete the RMA: 1000012498 on priority basis. 

Please refer to screenshots for more clarification. 

Thanks & Regards, 
Seeta Kunwar