Subject: Re: Order Number: 9605433928
From: Sanjana Suresh <[email-masked]>
To: Shipa Delivery Support <[email-masked]>, Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, "support ([email-masked])" <[email-masked]>
Cc: Malik Ismail <[email-masked]>, K Nayan <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 23 Nov 2020 06:53:56 +0000

Please share the same by EOD TODAY @support ([email-masked])<mailto:[email-masked]>

Thanks and Regards,
Sanjana Suresh

________________________________
From: Shipa Delivery Support ([email-masked]) <[email-masked]>
Sent: Monday, November 23, 2020 10:46:22 AM
To: Sanjana Suresh <[email-masked]>; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>
Cc: Malik Ismail <[email-masked]>; K Nayan <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: RE: Order Number: 9605433928

External email sender, please take precaution.

Dear All,

Please allow us to check with our team and revert back to you.

Best regards,

Bassil Thayabeh
Customer Care
[http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=04%7C01%7Csanjana.suresh%40landmarkgroup.com%7C4cd03a2cb8bd45b0e9a108d88f7b80f8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637417107896505235%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KabpWm%2FOeLuXE1O7vBHhsXm4VXKWtItrDX%2F3%2ByR4G4s%3D&reserved=0>
M: 800 SHIPA
www.shipa.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=04%7C01%7Csanjana.suresh%40landmarkgroup.com%7C4cd03a2cb8bd45b0e9a108d88f7b80f8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637417107896515230%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TJNKDY%2FkUlgan7e0ZRBBShoDTbIp%2BrPGpFyywXVT194%3D&reserved=0>

________________________________
From: CST000000006 Shipa Customer Customer <[email-masked]>
Sent: 23/11/2020 2:11 AM GMT+04:00
To: [email-masked]; [email-masked]; [email-masked]
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]
Subject: Order Number: 9605433928

Hi @support ([email-masked])<mailto:[email-masked]>,

Please share POD for subject shipment urgently.

SD000106834

Thanks and Regards,
Sanjana Suresh

________________________________
From: Jessie Caparas <[email-masked]>
Sent: Monday, November 23, 2020, 1:00 AM
To: seeta.seeta; Sanjana Suresh
Cc: Malik Ismail; K Nayan; Shakeeb Arsalan; Apoorv Joshi; Fauzan Musalman; Manish Kumar
Subject: RE: Refund appproval: Case id - 1561701 Order Number: 9605433928

@Sanjana Suresh<mailto:[email-masked]>

There is still no POD shared for this order.

AWB SD000106834

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Sunday, November 22, 2020 2:40 AM
To: Jessie Caparas <[email-masked]>
Cc: Sanjana Suresh <[email-masked]>; Malik Ismail <[email-masked]>; K Nayan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Refund appproval: Case id - 1561701 Order Number: 9605433928

External email sender, please take precaution.

Hi Jessie,

Any update on the below concern?

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Sanjana Suresh" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "k nayan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 18 November, 2020 04:45:43
Subject: Re: Refund appproval: Case id - 1561701 Order Number: 9605433928

Hi Jessie,

Please note that we are still waiting for the update on the below concern to take the further action.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Sanjana Suresh" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "k nayan" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 14 November, 2020 15:15:47
Subject: RE: Refund appproval: Case id - 1561701 Order Number: 9605433928

Hi Sanjana,

AWB SD000106834

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 1:10 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund appproval: Case id - 1561701 Order Number: 9605433928

Please share AWB

Thanks and Regards,
Sanjana Suresh

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 8:59:34 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund appproval: Case id - 1561701 Order Number: 9605433928

@Sanjana Suresh<mailto:[email-masked]> @K Nayan<mailto:[email-masked]> any update?

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 5:48 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Refund appproval: Case id - 1561701 Order Number: 9605433928

External email sender, please take precaution.

Hi Jessie,

Any update on the below case.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "K Nayan" <[email-masked]<mailto:[email-masked]>>, "Sanjana Suresh" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 7, 2020 10:31:02 AM
Subject: RE: Refund appproval: Case id - 1561701 Order Number: 9605433928

@K Nayan<mailto:[email-masked]> @Sanjana Suresh<mailto:[email-masked]>

Can we please push SHIPA to provide the POD?

Customer claims not to have received this order.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 2:15 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund appproval: Case id - 1561701 Order Number: 9605433928

External email sender, please take precaution.

Hi Team,

Please check the following concern and advise.

Regards
Shakeeb

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 3:42:15 PM
Subject: Refund appproval: Case id - 1561701 Order Number: 9605433928

Hi Team,

Please note that the customer has received only messages for the delivery however the shipment still not delivered and we are getting  the below response response from shipa team "As per the system, this order was delivered to the same end customer. Please confirm from your end"

Problem statement - Missing shipment - The customer has reported to us that he had not received his order.

Case id - 1561701

Order Number: 9605433928

Order Created: 9/30/2020

AWB - SD000106834

Order value: AED 112.50
Concept: MAX

Assistance: Refund approval

Issue description: Please note that the customer contact us first time on 10/7/2020 and we have escalated it to the shipa for POD on 10/2/12/2020 and we have received only push back email from the shipa team.

Customer History: The customer is shopping with us since 1/11/2019 and has placed 9 complete order yet.

Regards,

Manish

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 29, 2020 4:02:49 PM
Subject: Re: Proof of delivery: Case id - 1561701 Order Number: 9605433928

Please do the nedful.

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 9:43:39 PM
Subject: Re: Proof of delivery: Case id - 1561701 Order Number: 9605433928

Need assistance to close the case.

________________________________

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 10:48:23 AM
Subject: Re: Proof of delivery: Case id - 1561701 Order Number: 9605433928

Hi Team,

Need your help in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 10:45:48 AM
Subject: Proof of delivery: Case id - 1561701 Order Number: 9605433928

Hi Team,

Please note that the customer has received only messages for the delivery however the shipment still not delivered and we are getting  the below response response from shipa team "As per the system, this order was delivered to the same end customer. Please confirm from your end"

Please note that we have already confirmed with the customer twice. Please help us with POD.

Problem statement - Missing shipment - The customer has reported to us that he had not received his order.

Case id - 1561701

Order Number: 9605433928

Order Created: 9/30/2020

AWB - SD000106834

Order value: AED 112.50

Assistance: Please provide the proof of delivery with the customer siganture.

Regards,

Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Csanjana.suresh%40landmarkgroup.com%7C4cd03a2cb8bd45b0e9a108d88f7b80f8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637417107896525228%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=N00WI7OAleohkYFB%2FcuLNqhJ%2BXVVFitzNZvyNt90slQ%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Csanjana.suresh%40landmarkgroup.com%7C4cd03a2cb8bd45b0e9a108d88f7b80f8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637417107896535221%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ROGIaXoaJKX8x%2Fk8DOADqZRQZUJrc%2FRb9ANBlDN4goU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com