Subject: RE: Refund not processed for 2 orders - Ticket ID 1719847
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 23 Nov 2020 02:42:49 +0000

Seeta,

Don’t directly send escalations to OMS team please.

For order ID 9613487970, please create it as goodwill and mention return AWB SD000407914 in the notes.

Also mention RMA # 1000157785 in the RMA field.

For order ID 9613830789, please create it as goodwill and mention return AWB SD000421455 in the notes.

Also mention RMA # 1000162447 in the RMA field.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Monday, November 23, 2020 6:35 AM
To: LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund not processed for 2 orders - Ticket ID 1719847

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. We have checked in Orcale the order seems to not scanned yet and through AWB it showing delivered to warehosue.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 22 November, 2020 11:05:41
Subject: Refund not processed for 2 orders - Ticket ID 1719847

Hi Team,

Kindly assist with the refund for below mentioned order id's. The return was collected and delivered to WH on Nov 17, but as per the Oracle BI the items are not yet scanned. The collection was done by SHIPA.

9613487970, Nov 11, SD000407914 returned on Nov 17 , RMA 1000157785 created on Nov 12
9613830789, Nov 12, SD000421455 returned on Nov 17, RMA 1000162447 created on Nov 14

Regards,
Nikhil.

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