Subject: Re: Refund not processed/ 6238167873
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>
Date: Sun, 22 Nov 2020 17:56:39 -0700 (MST)

Hi Team, 

Kindly assist in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 23 November, 2020 06:18:45 
Subject: Refund not processed/ 6238167873 

Hi Team, 

Problem Statement: Refund not processed. 
Order Date : Nov 2, 2020 
Order ID: 6238167873 
Tracking ID: 15095536238167873 
RMA: 1000159556 
Assistance Required: Process the refund. 

Issue Description: The customer received the wrong item and we received the update from the warehouse that the item has been collected from the customer and we were asked to provide the RMA so we have created the RMA and shared with the warehouse but they did not process the refund till now. 
Kindly check and do the needful. 

Regards, 
Asjad.