Subject: RE: Refund Not initiated yet: Child ticket id - 1713160 Case id - 1704563 Order Number: 9608343252
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 22 Nov 2020 21:55:47 +0000

Hi Seeta,

Process it as goodwill and mention AWB RP101720000599.

Also mention RMA # 1000078336 in the RMA field.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Saturday, November 21, 2020 1:31 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Refund Not initiated yet: Child ticket id - 1713160 Case id - 1704563 Order Number: 9608343252

External email sender, please take precaution.
Hi Team,

Please assist us on the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 21 November, 2020 02:58:38
Subject: Refund Not initiated yet: Child ticket id - 1713160 Case id - 1704563 Order Number: 9608343252

Hi Team,

Please note that we have received the below update for this issue. We request you to please let us know the refund can be processed as goodwill.

AWB processed done with an unexpected item received against the order.

RETURN_ORDER

SALES_ORDER_NO

AWB_NO

STATUS

ITEM_ID

CONCEPT_NAME

RETURN_QTY

RECEIVED_QTY

UNEXPECTED_QTY

1000078336

9608343252

RP101720000599

CLOSED

162214660

Splash

0

0

1

1000078336

9608343252

RP101720000599

CLOSED

162214659

Splash

1

0

0

Problem statement: Refund Not initiated yet

Child ticket id - 1713160
Case id - 1704563
Order Number: 9608343252
Order Created: 10/15/2020
Tracking id - RP101720000599

Return request created: 10/17/2020
RMA - 1000078336

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 10/19/2020 still the refund for the same has not been initiated.

Regards,
Manish

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