Subject: Re: Arrange callback: order - 9614844771, contact number: 0507353253
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 22 Nov 2020 14:51:55 -0700 (MST)

Hi Team, 

Please arrange a call back on the contact number: 0507353253 upon the customer request. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeel Ahmad Hajam" <[email-masked]> 
Sent: Monday, 23 November, 2020 02:54:15 
Subject: Arrange callback: order - 9614844771, contact number: number: 0507353253 

​Hi Team, 

The custome has reported us that she has not received her order - 9614844771 however the order status is delivered. 

We request you to arrange a call back on this number: 0507353253 as the customer is requesting for the same. 

Case id - 1729203 
​ 
We have received the below information from the store team: 

"Kindly go through the scenario for the mentioned order , where in customer placed the order in " Max fashion online" in which they have received the wrong product includes babyshop & shoemart item .... 

Customer visited "Max store ",upon checking the merchandise max team rejected to accept the items, hence they came to us for returning where we tried several times and unable to help the customer . 

Finally, customer was disappointed going here and there for the mistake done by the back end and leave the item in our store . 
Here in attaching the screenshot that we tried in our POS " 

​Thank you for your help. 

Regards, 
Manish