Subject: RE: Refund not processed / 9601696090
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, asjad hussain <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 22 Nov 2020 21:27:14 +0000

Hi Seeta,

I see Apoorv has processed the refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Saturday, November 21, 2020 9:54 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; asjad hussain <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund not processed / 9601696090

External email sender, please take precaution.
Hi Team,

Kindly assist in the below case the customer claims that the item has been collected but as per the tracking the item is not collected we created child ticket however no response.

Order Date : Sep 5, 2020
Order ID: 9601696090
Tracking ID: RP0918000694
RMA: 1000005269
Child ticket: 1623961
Kindly do the need full.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 10 November, 2020 16:29:52
Subject: Refund follow on/  9601696090

Hi Team,

Problem Statement:Refund not processed
Order Date : Sep 5, 2020
Order ID: 9601696090
Tracking ID: RP0918000694
RMA: 1000005269
Child ticket: 1623961
Assistance Required: Process the refund

Issue Description: As per tracking, the item has not been received from the customer but the customer is claiming that he has returned the item.
kindly check whether we have received the item at warehouse and do the needful.

Regards,
CS Team

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