Subject: RE: Refund return Process 6222222644 - MOC 14399122
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Mohamed Nagy <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>, "Swathir Nalla (TCS)" <[email-masked]>
Cc: LMG OMS <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Musaed <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 22 Nov 2020 21:22:43 +0000

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]> @Swathir Nalla (TCS)<mailto:[email-masked]>

This is extremely urgent as this has been raised as a ministry complaint.

Can we please get this actioned asap?

INC0901227

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Saturday, November 21, 2020 5:34 PM
To: Mohamed Nagy <[email-masked]>
Cc: Jagmohan Urmaliya (TCS) <[email-masked]>; LMG OMS <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Musaed <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Refund return Process 6222222644 - MOC 14399122

External email sender, please take precaution.
Hi Team,

Kindly assist to resolve the case as customer is chasing us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>
To: "Jagmohan Urmaliya, TCS" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 12 November, 2020 20:53:19
Subject: RE: Refund  return Process 6222222644 - MOC 14399122

Dear All,

Kind reminder,
It is MOC case now and we need to close it the soonest,

Regards,
Mohamed Nagy

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 9, 2020 11:47 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund return Process 6222222644
Importance: High

Hi Apoorv,

Raised to tech.

@LMG OMS<mailto:[email-masked]> @Jagmohan Urmaliya (TCS)<mailto:[email-masked]> for your help please.

INC0901227

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 9, 2020 12:03 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund return Process 6222222644

External email sender, please take precaution.
Hi Jessie,

Please check the attached receipt shared by the store for processing RTS but no RMA Was generated nor the refund was processed.

Please advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 8, 2020 11:46:36 AM
Subject: RE: Refund  return Process 6222222644

@Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Which store was the order returned?

If store has the order, they should process the return and not Hybris team.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 7, 2020 9:36 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund return Process 6222222644

External email sender, please take precaution.
Hi Team,

PFB jira ticket https://landmark.atlassian.net/browse/REL-124693<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-124693&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7a2d5dd56c9747ebdadd08d88e222229%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637415624559793837%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WFmAwsliZQzfbNeygbDTVq5480%2BA%2BzFE01Y4IMRXzZA%3D&reserved=0>

they advised to contact OMS team, Please do the needful.

Items : 162382143  - 162632780

Regards
Shakeeb

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 1:18:08 PM
Subject: RE: Refund  return Process 6222222644

@Apoorv Joshi<mailto:[email-masked]> Please check the screenshot below and raise a JIRA ticket for the same.

RMA is already generated in the system, Please include the attachments as well while raising Jira.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 11:12 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund return Process 6222222644

External email sender, please take precaution.
Hi Team,

Please assist on the below case, the items that customer returned to the store have not been refunded. There is no RMA for the same on hybris and the items are not reflecting in the Refund creation window either.

Please find attached the store return receipt that customer received after returning the following items:
162382143 - - Textured Reflective Shorts with Pocket Detail and Drawstring
162632780 - - Full Length Anti-Pilling Jog Pants with Side Pockets and Drawstring

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 10:23:42 AM
Subject: Refund  return Process 6222222644

Hi Team,

Subject : Refund Process

Problem Statement – Refund Issue
Order No :6222222644
As we can see the customer returned 2 items and received receipt  from the store  but there is no RMA.
and he visited the store many times  .
No Of The Returned Items = 2
Assistance Required – Need Refund Initiation

Please check on this and initiate the refund ASAP.

Warm Regards,
Tawfik

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7a2d5dd56c9747ebdadd08d88e222229%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637415624559803833%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ERWz6%2F74RcnsoVvFfM2UZHisTaetzlSfL3hr5AMkes4%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com