Subject: RE: Refund Issue // 6229667255, 6229667512
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 22 Nov 2020 20:55:40 +0000

@Seeta Seeta<mailto:[email-masked]>

For order ID 6229667255 please create RMA as goodwill and mention AWB 46285435000 in the notes. Also mention RMA # 1000042882 in the RMA field.

For order ID 6229667512 please create RMA as goodwill and mention AWB 46285434856 in the notes. Also mention RMA # 1000042880 in the RMA field.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Sunday, November 22, 2020 9:18 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund Issue // 6229667255, 6229667512
Importance: High

External email sender, please take precaution.
Hi Team,

Subject : Refund Process

Problem Statement – Refund Issue
Order No: 6229667255, 6229667512
AWB - 46285435000, 46285434856 Through AWB we can see that the returned items have delivered on your end.
RMA : 1000114604, 1000114580
Child Ticket; 1633831, 1633859
Assistance Required – Need Refund Initiation

The customer is saying he handed over all items to the courier team, and as per Tracking Id both shipment has been delviered to the WH, but still refund not processed, however the oracle is not updated yet, so kindly look into this and help us in closing it ASAP.

Thanks & Regards,
Seeta Kunwar
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