Subject: RE: RE: Order Status UpdApoorv Joshi <[email-masked]>ateEscalations Dxbteam <[email-masked]>
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 22 Nov 2020 20:13:42 +0000

Thanks!

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Sunday, November 22, 2020 2:34 PM
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Jessie Caparas <[email-masked]>
Subject: Re: RE: Order Status UpdApoorv Joshi <[email-masked]>ateEscalations Dxbteam <[email-masked]>

External email sender, please take precaution.
Dear Jessie,

This is to inform you that the RTO status is already initiated for the shared order.

{
  "customer_shipment_id": "CRDSAL0075509420",
  "customer_shipment_status": "RTOInitiated",
  "customer_shipment_sub_status": "",
  "change_in_customer_shipment_status": "TRUE",
  "shipment_direction": "reverse",
  "event_timestamp": "2020-10-15 09:25:00",
  "entry_type": "Hybris",
  "order_id": "6229432379",
  "chargeable_weight": "",
  "scac": "SAU",
  "seller_organization_code": "LMG_KSA",
  "ship_node": "2299999",
  "tracking_id": "CRDSAL0075509420",
  "reference_number": "CRDSAL0075509420"
}

As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4ac6e67fa8deef7613cb310f75df873d81f998f6e8edb8bc1959ab20c18b7b0a<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F4ac6e67fa8deef7613cb310f75df873d81f998f6e8edb8bc1959ab20c18b7b0a&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C26d50c2431b2469bd8f408d88ed233b6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637416380750255195%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7zu4WTslwkmh%2FrrjRSJ8whQOf4dnYPa4Gq62GBfX0z8%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C26d50c2431b2469bd8f408d88ed233b6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637416380750265189%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Fg%2F8Nwx5a9AIj%2FdKh7%2BJ%2FC4%2B0rnIAq3YSwYAnbZdCSk%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C26d50c2431b2469bd8f408d88ed233b6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637416380750265189%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uZgq2d9nTPd87QLCnx3fL4ji%2BFvcqqvd9YMm6r2hZiQ%3D&reserved=0>
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On Sun, 22 Nov at 2:39 PM , Vishwajeet Singh <[email-masked]> wrote:
Dear @FarEye Support<mailto:[email-masked]> Team,

Pl change the status & confirm once dine

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Sunday, November 22, 2020 12:03 AM
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]
Subject: Re: RE: Order Status UpdApoorv Joshi <[email-masked]>ateEscalations Dxbteam <[email-masked]>

External email sender, please take precaution.
Dear Vishwajeet,

We would request you to share an update on previous mail.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4ac6e67fa8deef7613cb310f75df873d81f998f6e8edb8bc1959ab20c18b7b0a<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F4ac6e67fa8deef7613cb310f75df873d81f998f6e8edb8bc1959ab20c18b7b0a&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C26d50c2431b2469bd8f408d88ed233b6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637416380750275186%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FyPIAEl5i715mqgvv5p0oGtilI9Sj1oE3wpPwS%2FtSI4%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C26d50c2431b2469bd8f408d88ed233b6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637416380750275186%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TEPBanAUdu%2Ft8PAr%2BoxlnAryqPd721pJoXfDPpUOKZw%3D&reserved=0> to check the details.
Thanks,
Premanand,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C26d50c2431b2469bd8f408d88ed233b6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637416380750285178%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SaE%2F5dT6r8CMgC3nFgPGSEZ4b7eyQCYReWjf%2B9v%2FkIQ%3D&reserved=0>
Call: +91 70-6595-6595
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On Fri, 20 Nov at 1:48 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

Thank you for contacting FarEye.

@Vishwajeet please confirm the request.

@Jessie we will proceed further with the status update once we receive the confirmation from Vishwajeet.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4ac6e67fa8deef7613cb310f75df873d81f998f6e8edb8bc1959ab20c18b7b0a<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F4ac6e67fa8deef7613cb310f75df873d81f998f6e8edb8bc1959ab20c18b7b0a&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C26d50c2431b2469bd8f408d88ed233b6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637416380750305167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HKBToZjWi6NjySPiYZu5PODFChBdWarbNSIwUS6vBig%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C26d50c2431b2469bd8f408d88ed233b6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637416380750315163%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=abJ5G300YBoszxOq9%2Bg0Yb2nRA6WqAC9c8WYe%2Fms8Xs%3D&reserved=0> to check the details.
Thanks,
Shambhavi Singh,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C26d50c2431b2469bd8f408d88ed233b6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637416380750325161%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1fNAYr38ZqY9R7tDRUskbXTDsdL4iwqVz39jxezDtMk%3D&reserved=0>
Call: +91 70-6595-6595
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On Fri, 20 Nov at 1:45 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please initiate RTO.

15/10/2020        09:25

[Image removed by sender.]

@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 9:47 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PUSHKAR SRIVASTAVA <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Order Status Update

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "PUSHKAR SRIVASTAVA" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 19 November, 2020 14:25:26
Subject: Status Update

Hi Team,

With reference to the order number 6229432379 and tracking number CRDSAL0075509420.

The order has not been delivered yet to the customer and returned to the origin.

Kindly update the status as RTO.

Regards,

Pushkar Srivastava

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C26d50c2431b2469bd8f408d88ed233b6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637416380750345145%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CkrawYmzkD98%2BjrmqXIlzWtBR5%2B6xCZDtIkazvnJFzU%3D&reserved=0>
176201:211857
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176201:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com