Subject: RE: Refund followup // 6226084812 & 6226031539 // 1618982
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 22 Nov 2020 20:10:47 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

For order ID 6226084812, 46282690230 please process this as goodwill.

Mention AWB 46282690230 in the notes and RMA # 1000016746 in the old RMA field.

For order ID 6226031539, please process this as goodwill as well.

Mention AWB 46282189741 in the notes and RMA # 1000013820 in the old RMA field.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, November 20, 2020 7:48 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund followup // 6226084812 & 6226031539 // 1618982

External email sender, please take precaution.
Hi Team,

Please advise regarding the below.
Both RMAs got cancelled, as per Oracle we did not receive at the WH & as per the AWBs Items have been returned to WH.

RMA: 1000016746
Amount to be refunded : 249 SAR
RMA :  1000013820
amount to be refunded is 159 SAR

Need your advise to close the case.

Regards
Shakeeb
________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 2, 2020 12:19:20 PM
Subject: Refund followup // 6226084812 & 6226031539 // 1618982

Hi Team,

Problem Statement: Late refund

Order Date:Sep 21, 2020
Order ID: 6226084812, 6226031539
RMA: 1000016746, 1000013820
Tracking ID: 46282690230, 46282189741

Assistance Required: Need urgent Refund

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled.As per the tracking we can see that the item has been returned to our warehouse on Oct 20, 2020. However, the refund still not processed.

Child ticket: 1622456

Please check and advice as customer waiting for refund.

Thank you for your help

Regards,
Nitesh Singh

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