Subject: RE: Refund Not Processed
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Mohd Imran <[email-masked]>, Ksaconloc Returns <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, ArishLaila <[email-masked]>
Date: Sun, 22 Nov 2020 20:07:18 +0000

@Mohammed Awad MohammedGaily<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]>

Can we please close the return to initiate the refund?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, November 21, 2020 9:33 AM
To: Mohammed Awad MohammedGaily <[email-masked]>; Mohd Imran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; ArishLaila <[email-masked]>
Subject: Re: Refund Not Processed

External email sender, please take precaution.
Hi Team,

Please confirm regarding the refund? has it been initiated?
the customer is still chasing us.

Regards
Shakeeb

________________________________
From: "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 18, 2020 8:17:23 PM
Subject: Re: Refund Not Processed

Hi Team

As per returns mentioned shipment's refund will be processed by EOD.

Regards
Gaily
SCM _ ECOM
Ext - 4650
________________________________
From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 18, 2020, 5:34 PM
To: ArishLaila; Mohammed Awad MohammedGaily
Cc: Escalations Dxbteam; Shakeeb Arsalan; Fauzan Ahmad, Musalman; Apoorv Joshi; Mohammad Shafeeque; seeta.seeta; Jessie Caparas; Malik Ismail
Subject: RE: Refund Not Processed

Hi @ArishLaila<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]>,

Can you please check and get this refund closed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 18, 2020 9:21 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Refund Not Processed

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Not Processed

Order Date : 01/11/2020

Order ID: 6237820724
Return Tracking ID: RP1103200003065
Assistance Required:  Refund not processed

Issue Description: Customer raised a return request for 1 item and as per customer he handed over  items to the courier team. As per tracking the items are delivered to the WH.

but according to the hybris the refund has not  been process for items, So we request you to check under RMA 1000126090 how many item has been received in our warehouse and process the refund.

Thanks & Regards,
Seeta Kunwar

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com