Subject: RE: Refund followup! // 9602640749 // 1519421
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 22 Nov 2020 20:01:50 +0000

@Seeta Seeta<mailto:[email-masked]>

Process this as goodwill.

No need to escalate to OMS.

Escalations for this team can be done through an incident only which is through us.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Sunday, November 22, 2020 8:01 AM
To: LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nitesh Singh <[email-masked]>
Subject: Refund followup! // 9602640749 // 1519421

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Vijay mandal, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 22 November, 2020 09:30:19
Subject: Refund followup! // 9602640749 // 1519421

Hi Team,

Kindly assist in closing the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 11 November, 2020 21:35:01
Subject: Refund followup! // 9602640749 // 1519421

Hi Team,

Parent ticket: 1519421
Child ticket:1656824

Problem Statement: Refund Not Processed
Order Date : Sep 12, 2020
Order ID: 9602640749
Return Tracking ID: 46039496672
Assistance Required: Need refund to customer
RMA: 1000091817

Issue Description: Customer raised a return request for 6 item and handed over to the courier team under tracking: 46039496672, (order: 9605083491). Tracking status shows that items returned to Warehouse, however customer didn't received the refund.

Child ticket: 1656824 has been created.

Kindly look into the issue and refund the customer

Regards,
Nitesh

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