Subject: RE: Refund not processed
From: Jessie Caparas <[email-masked]>
To: Prakash Iyangar <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Mohammad Musaed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 22 Nov 2020 19:56:13 +0000

Thanks!

Go ahead @seeta.seeta<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Prakash Iyangar <[email-masked]>
Sent: Friday, November 20, 2020 8:21 PM
To: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Mohammad Musaed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund not processed

Approved

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C652fef45dc264e665e5b08d88d704fae%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414860794444460%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=I7zZRZwrCU4%2Fm1GTzP6qlS6N%2FWWZTcoxnmXhSGUUC1s%3D&reserved=0>
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 3:18:19 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed

@Prakash Iyangar<mailto:[email-masked]>

This customer claims to have made a returned however, we don’t see any return received.

Total value is SAR 210 and customer has multiple orders from March 2019.

Please advise if we can refund.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 2:02 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund not processed

External email sender, please take precaution.

Hi Team,

Kindly assist to resolve the case.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 31 October, 2020 15:08:14
Subject: return

Hi  Team,

Refund not processed

​Order Number :6444817314

Tracking ID :34142401575477

​RMA:22584054

Time created:9/20/19

child ticket :1609021

​The customer is claim he returned 8 items kindly check if there is return process under the above details and inform us asap .

​Regards,

​Tawfik

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