Subject: Re: Case id - 1665968 Order Date: Oct 24, 2020 Order ID: 9609876405
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sun, 22 Nov 2020 09:32:05 -0700 (MST)

Any update? 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, November 17, 2020 1:17:09 AM 
Subject: Case id - 1665968 Order Date: Oct 24, 2020 Order ID: 9609876405 

Hi Team, 

Problem Statement: Refund issue 

Case id - 1665968 
Order Date: Oct 24, 2020 
Order ID: 9609876405 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that the item has been collected by the courier team and did not share any return slip or tracking id. 

Also, the return request has been cancelled on 26 Oct, 2020 as per the hybris. 

The item is 162178568 - - Classic Culture Textured Chinelle Sequined Cushion - 45x45 cms and cost of it is AED 50 

Please check and update the item status if we have receive this item or not. 

Thank you for your help 

Regards, 
Manish