Subject: RE: Late collection: Case id - 1601751 Order ID: 6231358620 Order ID: 6228890166
From: Mohd Imran <[email-masked]>
To: Ramesh Gottimukkala <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Fauzan Musalman <[email-masked]>, Bhaskar Mandelia <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, "Alexander Gomes" <[email-masked]>
Date: Sun, 22 Nov 2020 14:21:14 +0000

Hi Ramesh,

Can you check to arrange pickup. Aramex is asking for collection reference.

Order Date: 9/10/2020
Order ID: 6231358620
Tracking ID: 46291587370

Order Date: 9/10/2020
Order ID: 6228890166
Tracking ID: 46379593153

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Saturday, November 21, 2020 10:53 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Late collection: Case id - 1601751 Order ID: 6231358620 Order ID: 6228890166

External email sender, please take precaution.
Hi Team,

We request you to please help us on the below collection on a priority as the agent has already escalated to Aamex team to arrange the collection however every time the courier team is asking for the collection reference.

Kindly note that the customer is getting frustrated now since the collection has been pending 1.5 months.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 12 November, 2020 23:38:17
Subject: Late collection: Case id - 1601751 Order ID: 6231358620 Order ID: 6228890166

Hi Team,

Kindly assist us on the below collection.

Please note that we have not received any collection reference. We request you to please assign the collection reference from you side and do the needful as it pending since more than two months.

Address:
King Fahd military medical complex
P.o box 946 KFMMC 31932 Dhahran
Bldg 64 Apartment 201

Problem Statement: What is the issue (Late Collection) Courier Team

Case id - 1601751
Order Date: 9/10/2020
Order ID: 6231358620
Tracking ID: 46291587370

Order Date: 9/10/2020
Order ID: 6228890166
Tracking ID: 46379593153

Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 10/11/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Regards,
Manish

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