Subject: Refund is not received by the customer
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 22 Nov 2020 05:53:25 -0700 (MST)

Hi Team, 

Order #6200375096 
RMA: 33950136 
Request token:159220367100085599 

As per hybris the refund has been processed on ​7/9/20 . however customer claims that he did not received the refund yet. he also shared the bank statement. 
kindly check and advise. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 29 October, 2020 03:05:48 
Subject: Payfort 

With reference to order #6200375096 
RMA: 33950136 

As per hybris the refund has been done on ​7/9/20 (Manually refunded by payfort). But customer claiming that he did not received the refund yet. 
Kindly check and update us with the refund status and the transaction ID. 

Thank you for your help.