Subject: Customer returned 3 items under RMA 23963036 he created for 1 item and refunded for 1 item
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Sun, 22 Nov 2020 05:27:08 -0700 (MST)

Hi Team 

Problem Statement : Returned items/ Refund approval. 

Ticket id : 1528274 

Order Date : 03/05/2020 

Order ID: 6488331634 
Tracking ID: 46065345594;G11B961 
RMA; 23963036 
Total Price :492 SAR 

Problem Statement: Customer returned 3 items under RMA 23963036 he created for 1 item and refunded for 1 item 

Issue Description : Customer raised return request request for 1 item under RMA 23963036 but as per customer he wanted to return 3 items from the order and handed over 3 items to the courier however as per hybris the refund is processed only for 1 item. 
As per Warehouse they have received only 1 items we escalated to Aramex there is no reply. 

Case history : The customer reached out to us on04/10/200 . 

Customer's history : the customer is with us since ​9/12/19 and this is his 3rd order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thanks & Regards, 
Seeta Kunwar 

Sent: Saturday, 21 November, 2020 14:08:57 
Subject: RE: Customer returned 3 items under RMA 23963036 created for 1 item 

Done. 

	

REPORT DATE: 21-Nov-2020 

RMA 

Number 	

Customer Order 	

Return Date 	

Receipt Date 	

Item Id 	

Item Description 	

Concept 	

Expected 

Qty 	

Received 

Qty 

23963036 	

6488331634 	

06-Jul-2020 	

22-Jul-2020 	

162315597 	

XA74-3887 JR-SILVER-Junior-30EU 	

17 	

1 	

1 

Regards 

Gaily 

SCM - ECOM 

Ext - 4650 

From: Mohd Imran <[email-masked]> 
Sent: 19 November 2020 17:57 
To: Ksaconloc Returns <[email-masked]>; ArishLaila <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Customer returned 3 items under RMA 23963036 created for 1 item 

Hi [ mailto:[email-masked] | 
@Ksaconloc Returns ] [ mailto:[email-masked] | 
@ArishLaila ] [ mailto:[email-masked] | 
@Mohammed Awad MohammedGaily ] , 

Can we check if we have received extra 2 items under AWB # 46065345594 and RMA # 23963036. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 19, 2020 5:22 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Customer returned 3 items under RMA 23963036 created for 1 item 

External email sender, please take precaution. 

Hi Team, 

Order ID: 6488331634 

Tracking ID: 46065345594;G11B961 

RMA; 23963036 

Customer raised return request for 1 item under the RMA 23963036 but as per customer he handed over 3 items to the courier but the refund is processed only for 1 item. 

Kindly check and assist. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 11 October, 2020 15:11:05 
Subject: Customer returned 3 items under RMA 23963036 created for 1 item 

Hi Team, 

Problem Statement: Customer returned 3 items under RMA 23963036 created for 1 item and rfunded for 1 item 

Order Date : 03/05/2020 

Order ID: 6488331634 

Tracking ID: 46065345594;G11B961 

RMA; 23963036 

Assistance Required: Need Urgent Collection 

Issue Description: Customer raised return request request for 1 item but as per customer he wanted to return all 3 items from the order and handed over 3 items to the courier however as per hybris the refund is processed only for 1 item 

so kindly confirm how many items have you received under RMA 23963036 and process the refund. 

Regards, 

Shafeeque 

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