Subject: RE: Return Delay - 6219931183
From: Imran Masih <[email-masked]>
To: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 22 Nov 2020 11:26:25 +0000

Dears,

Kindly check as per our system.

46179930090 : Tracking number don’t have recode in sysem.

46290334930 : Tracking number don’t have recode in sysem.

46379577252 : please provide collection reference.

46379577252 : please provide collection reference.

Regards,
Imran Suleman Masih

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, November 22, 2020 9:45 AM
To: escalations dxbteam <[email-masked]>
Cc: Imran Masih <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Return Delay - 6219931183

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

With reference to the Order ID: 6219931183

Old AWBs: 46179930090, 46290334930
New/Current AWB: 46379577252

Customer is trying to return the items since September 5, 2020 and every tracking is getting cancelled. The current tracking that we have created is 46379577252 and we have provided to Aramex, customer's address and contact number already multiple times and instead of arranging the collection they are asking for collection reference when we have already mentioned the collection reference is not getting assigned.

Please assist in arranging this collection on priority. Also attaching conversation with Aramex regarding this collection.

Thank you for your help!

Regards,
Apoorv