Subject: RE: Callback Request // 9605937547 // 1573721
From: Mohamed Nagy <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Sun, 22 Nov 2020 10:29:16 +0000

Dear @Apoorv Joshi<mailto:[email-masked]>,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 117-FRKF-52TG-AMTT-5|Start Date: 22.11.2020 00:00:00|End Date: 22.05.2021 23:59:59

Type: Serial Voucher|Concept: MAX|Territory: UAE|Checkout Site: N/A

Value: 25 AED|Minimum Threshold Value: 26 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A.

Regards,
Mohamed Nagy

From: Mohamed Nagy <[email-masked]>
Sent: Sunday, November 22, 2020 1:51 PM
To: Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>
Subject: RE: Callback Request // 9605937547 // 1573721

Dear Apoorv,

Customer called me and he agreed on a voucher with amount of AED 25, (his Price diff + 25% from the item price) I told him that this is our maximum and he agreed on that,
I will send to the content team now to issue the voucher and then will share it with you here on the trail mail to share it with the customer,

Regards,

From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 7:00 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Callback Request // 9605937547 // 1573721

Dear @Apoorv Joshi<mailto:[email-masked]>,

Called the customer, he is busy, he will communicate with me when he is free,
Will update you with the outcome.

Regards,

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 11:13 AM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Callback Request // 9605937547 // 1573721

External email sender, please take precaution.
Dear Nagy,

Can you please try calling the customer again on the following contact number:  0558703637

Thank you for your help!

Regards,
Apoorv

________________________________
From: "mohamed nagy" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 26 October, 2020 13:21:28
Subject: RE: Callback Request // 9605937547 // 1573721

Dear all,

Called the customer several times, no answer.

Regards,

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 12:56 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Callback Request // 9605937547 // 1573721
Importance: High

@Mohamed Nagy<mailto:[email-masked]>

Please do the needful on Saturday.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 5:10 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Callback Request // 9605937547 // 1573721
Importance: High

External email sender, please take precaution.
Hi Team,

Requesting you to kindly arrange the callback for the below order.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 10:56:23 AM
Subject: Callback Request // 9605937547 // 1573721

Hi Team,

Problem Statement:  Callback request

Order Date : Oct 2, 2020

Order ID: 9605937547
Tracking ID: FP1003000348
Assistance Required: Need to arrange a callback

Issue Description: Customer placed order for 7 items on Oct 2, 2020. Customer paid AED 39 for the item: Textured Polo T-shirt with Short Sleeves and Zip Closure, however the price mentioned on the tag is AED 25.

We did offered the customer a voucher of AED 14(price difference) however customer refused the voucher and also refused to return the item.

Customer is now requesting a callback from our end.

Indian number +919562225156 (available now)
UAE number 0558703637 (available from 30 Oct, 2020)

Kindly look into this and arrange a callback.

Regards,
Nitesh

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com