Subject: RE: Damaged Item Received/ 8395565510
From: Hckdelivery Dept <[email-masked]>
To: Karthik Thirumurthy <[email-masked]>, Malik Ismail <[email-masked]>, Ecom HCKuwait <[email-masked]>, Murugapandian Mani <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Asjad Hussain <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 22 Nov 2020 07:54:27 +0000

Dear All

Please note below pending work ( Mirror change )  already completed . Please check with customer if they have any other concern please let us know .

Regards
Delivery Dept

From: Karthik Thirumurthy
Sent: Sunday, November 22, 2020 7:23 AM
To: Malik Ismail <[email-masked]>; Ecom HCKuwait <[email-masked]>; Hckdelivery Dept <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Asjad Hussain <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Damaged Item Received/ 8395565510

Dear Ali
Good Day

Please check and instigate to close the customer issue

Warm Regards,
T Karthik
T : +965 2290 9909 l Extn : 2203
M : +965 97208357 /   +965 99914390
E : [email-masked]<mailto:[email-masked]>

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From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 7:06 PM
To: Ecom HCKuwait <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Damaged Item Received/ 8395565510

Hi @Ecom HCKuwait<mailto:[email-masked]>, @Karthik Thirumurthy<mailto:[email-masked]>

Please help us to get this resolved

Regards,
Malik
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 7:44 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Damaged Item Received/ 8395565510

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 16 November, 2020 14:09:59
Subject: Re: Damaged Item Received/ 8395565510

Hi Team,

Kindly assist us to close the below case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 25 October, 2020 08:17:11
Subject: Re: Damaged Item Received/ 8395565510

Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 5:26:57 AM
Subject: Damaged Item Received/ 8395565510

Hi Team,

Kindly assist us in the below case. Customer Received a damage item. (PFA)

Regards,
Fauzan
________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 20 September, 2020 12:43:01
Subject: Damaged Item Received/ 8395565510

Hi team,

Problem Statement:  Damaged Item Received (HOMECENTRE) WWD

Order Date :  Aug 3, 2020
Order ID: 8395565510
Tracking ID:  00118000016975576
Item: 162009447 - - Livie Dresser Mirror
Customer number: +96597915999
Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that he/she received the item on  9/6/20   but the item which they received is damaged and dirty, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Asjad,

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