Subject: RE: Amount Deduction / [email-masked]
From: Akshay Berry <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Mustafa Chakki <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Harish Thakor <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Sun, 22 Nov 2020 07:54:21 +0000

@Mustafa Chakki<mailto:[email-masked]> Please update about the same as the customer is still waiting for the refund and she is complaining in the store.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, October 18, 2020 9:59 PM
To: Mustafa Chakki <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Amount Deduction / [email-masked]
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to customer Email ID: [email-masked]<mailto:[email-masked]>

Customer has made an order Oct 08, 2020. However, payment failed but the amount has been debited from customer account. As per the hybris there is no order details for Oct 08, 2020.
Bank statement shared by the customer has been attached.

Amount: KWD 32.500
Customer Name: Remy Uwem
Customer Email id: [email-masked]<mailto:[email-masked]>

Kindly check and advise for the further process.

Regards,
Fauzan
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