Subject: RE: Refund approval./ 6219162125
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, seeta.seeta <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>
Date: Sun, 22 Nov 2020 07:54:13 +0000

@seeta.seeta<mailto:[email-masked]>

Please proceed.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sachin Maheshwari <[email-masked]>
Sent: Saturday, November 21, 2020 2:52 PM
To: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; asjad hussain <[email-masked]>
Subject: RE: Refund approval./ 6219162125

Pls process

Regards,
Sachin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 1:45 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval./ 6219162125
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

This is the customer’s first order with us and customer claims this was not delivered.

POD wasn’t provided by courier team.

Please advise if we can manually refund?

@Ramesh Gottimukkala<mailto:[email-masked]> please debit team from courier team.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 1:35 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval./ 6219162125

External email sender, please take precaution.
Hi Team,

Kindly assist in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 10 November, 2020 14:02:06
Subject: Refund approval./ 6219162125

Hi Team,

Problem Statement : Refund approval.
Ticket id : 1447611
Order Date : Aug 27, 2020
Order ID:6219162125
Tracking ID :FP08280001210
Total Price : SAR539.00

Issue Description : The Customer placed the order on Aug 27, 2020 and it is pending since then, 8/29/20  the order was marked as delivered, However the customer is complaining that he has not received the order.

Case history : The customer reached out to us on   2 Sep 2020  and since then the issue was escalated to the couturier team for the POD but we got no response from them.
Customer's history : the customer is with us since 8/27/20 and this is his first order with us.
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Asjad.

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