Subject: Return and Refund issue ref. 9609971977
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, PUSHKAR SRIVASTAVA <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 21 Nov 2020 22:39:57 -0700 (MST)

Hi Team, 

With reference to order # 9609971977 
RMA: 1000110935 
AWB: 46041126246 

Customer has raised returned request for 4 items but the refund processed only for 1 item. we have checked in BI Oracle and there was no received data for the remaining 3 items. kindly check and assist us to process the refund as customer claiming that he returned the all 4 items. 

Regards, 
Fauzan 

From: "PUSHKAR SRIVASTAVA" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, November 22, 2020 11:04:44 AM 
Subject: Return and Refund issue ref. 9609971977 

Hi Team, 

With reference to the ticket number 1695100 and order number 9609971977. 

The customer is saying that he returned 4 items but warehouse section displays only 1 item returned. 

Kindly look into this matter. 

Regards, 
Pushkar Srivastava