Subject: Refund Issue // 6229667255, 6229667512
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 21 Nov 2020 22:17:38 -0700 (MST)

Hi Team, 

Subject : Refund Process 

Problem Statement – Refund Issue 
Order No: 6229667255, 6229667512 
AWB - 46285435000, 46285434856 Through AWB we can see that the returned items have delivered on your end. 
RMA : 1000114604, 1000114580 
Child Ticket; 1633831, 1633859 
Assistance Required – Need Refund Initiation 

The customer is saying he handed over all items to the courier team, and as per Tracking Id both shipment has been delviered to the WH, but still refund not processed, however the oracle is not updated yet, so kindly look into this and help us in closing it ASAP. 

Thanks & Regards, 
Seeta Kunwar