Subject: RE: Technical Issue//Order ID: 9606721769
From: "Jagmohan Urmaliya (TCS)" <[email-masked]>
To: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, "Gaurav Kumar (TCS)" <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Fauzan Musalman <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Ahamed Fayaz (TCS)" <[email-masked]>
Date: Sun, 22 Nov 2020 04:22:05 +0000

@Gaurav Kumar (TCS)<mailto:[email-masked]>  Order is not dispatched from Conloc and it has to be cancelled there.  Please suggest the wayforward to business.

Regards
Jagmohan

From: Seeta Seeta <[email-masked]>
Sent: Sunday, November 22, 2020 7:30 AM
To: Jessie Caparas <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Fauzan Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Technical Issue//Order ID: 9606721769
Importance: High

External email sender, please take precaution.
Hi Jessie,

The order is still not cancelled and the customer is constantly chasing us for the update.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jagmohan Urmaliya, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 2:46:15 PM
Subject: RE: Technical Issue//Order ID: 9606721769

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]>

Any update on the below incident?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 12:56 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Technical Issue//Order ID: 9606721769

Hi Fauzan,

Issue raised to tech for cancellation.

INC0884763<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0884763&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C15d3dc7a316047a398a908d88e96f429%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637416126288202727%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Wik3e9hq8AYQNaY7lfKQ863U21yRDVKU%2FuaTKh8AOzY%3D&reserved=0>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 7:57 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Technical Issue//Order ID: 9606721769
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 10:26:48 PM
Subject: Technical Issue//Order ID: 9606721769

Hi Team,

Problem Statement: Technical Issue

Order Date : Oct 6, 2020
Order ID: 9606721769
Tracking ID: NA

Issue Description: The Customer placed the order on Oct 6, 2020, and it is pending since then.

Case History: The customer reached out to us on Oct 17, 2020, and since then the issue has been escalated to the warehouse team and they have told that this order is facing some technical IT issue.
PFB the attached screenshot of the response from warehouse.

Assistance Required: We request you to look into this concern and help us to resolve the case on ASAP.

Regards,
Ebrahim Hageb

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com