Subject: Refund to be process on priority(6238132835)
From: Seeta Seeta <[email-masked]>
To: LMG OMS <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 21 Nov 2020 21:17:56 -0700 (MST)

Hi Team, 

With reference to order number: 6238132835 and AWB: 46376493122 

Customer returned one item with item id 161805680 under the RMA: 1000125456. As we have checked that the item has already returned to the warehouse on Nov 19, 2020. However, as per the Oracle it is not scanned yet. 

We would request you to please scan the return item on priority and assist in processing the refund for the customer. Customer is very irate. 

Kindly assist in closing the case on priority. 

Thanks & Regards, 
Seeta Kunwar